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Testimonials and Case Studies

What our clients and their families say about us....

Testimonial –  MAE Interventions Services Ltd.

We heard about Justine and Jennie’s wonderful initiative accidentally through one of the carers groups we had been in contact with.

We had already employed a live in carer to look after our 94 year old mother . Before then she had been looked after by our father for a number of years. Sadly he died in 2011. None of us lived nearby and it was such a relief to be able to keep Mum at home when we found a carer who was prepared to live-in with her. As her dementia developed we needed more specialized care and thankfully we found Justine and Jennie who came and carried out an assessment of our mother’s needs and her likes / dislikes.

They helped with all manner of things, from managing her medicine to diet to personal care and liaising with health care services. However most important was thinking about her emotional wellbeing and supporting the paid carers to stretch and develop their skills and confidence. They modelled ways of working by getting alongside Jean and finding ways to help her have periods of enjoyment despite her rapidly diminishing abilities.

They helped her re-engage with social activities, taking her into the local town for coffee and cake and in giving her opportunities to spend time with others. They took her to a singing for the brain group run by the Alzheimer’s Society. This was very much in tune with her lifelong love of music.

Towards the end of Jeans life they stepped into the breach and supported and trained the live-in and other carers we had employed. Jean had become bed-ridden and they worked with the team to provide her with as much dignity at this last stage in her life when she needed full bed care.

At all times they demonstrated a caring, thoughtful and open attitude and they worked alongside our family and the team of carers, gently prompting and modelling good ways of working with Jean. It was only possible to keep Jean at home throughout this period and to the end of her life because of their interventions.

We are very grateful and could not recommend MAE Interventions more highly.

(Contact details supplied by request).


Husband of Client

My wife, Kathy, was diagnosed with Alzheimer’s disease almost 2 years ago. During the early stages I was able to cope on my own with some help from family. As the disease progressed I realised that we would both need help and support. I was able to deal with the physical care myself so was looking for something different to the conventional care agencies.

About 6 months ago I was made aware of MAE Intervention Services and their different approach to supporting dementia sufferers and their carers. After some initial discussions I employed them to visit us, initially on a weekly basis. Both Justine and Jennie engage really well with Kathy and she is clearly happy in their company. They are kind and considerate and are patient with her when she when she doesn’t understand. They undertake lots of activities which help to stimulate her. I am very happy to leave Kathy in their care knowing that she will be properly looked after.

Just as importantly they also look after me as well and offer lots of useful advice to help me cope and come to terms with things. Their coordinated approach and advice on all issues such as benefits and Health Service issues is invaluable.

I fully intend to continue to use their services and have no hesitation in recommending them any anyone who needs a different and holistic approach to the care of their loved one and themselves.

Justine Hallam 

We have known Justine Hallam for over five years in a professional capacity: first in her role as ‘Locksmith’ at Lark Hill Village, leading on support for residents diagnosed with dementia, and now as a co-founder of MAE Interventions.  In both posts, Justine has provided intelligent, consistent, high quality, person-centred support to our father who has Alzheimers and he has truly benefited as a result.   Justine is very knowledgeable about dementia and actively interested in learning about each person’s experience of dementia.  She is both highly aware of the constraints dementia can place on people’s lives and deeply committed to taking every opportunity to make the lives of people with dementia as fulfilling as possible.   Justine is a great advocate for those suffering from dementia and is actively engaged in changing how dementia is seen and understood by others.  Justine’s move to set up MAE Interventions demonstrates this commitment to making change.   Justine is a person of great integrity, strong work ethic and enthusiasm for making life better for people living with dementia and we feel very lucky to have her support for Dad.

Jennie Foster

We have known Jennie Foster for several years in her capacity as leading one of the care teams at Lark Hill.  Throughout this time, Jennie has shown that she is honest, diligent, caring and consistent and someone highly committed to providing excellent care and support to people living with dementia.  Jennie has demonstrated this multiple times in relation to our father who has Alzheimers, for example suggesting practical adaptations to his living environment (sensors, date/time clock, high calorie snacks when not eating well), increasing his social interaction, tailoring his care visits to his needs, building on and encouraging his interests (reading, watching films, snooker, walking, wildlife).  In short, Jennie is able to see and appreciate the person and their life as well as the challenges faced from dementia and works to provide the support that is needed.    We would not hesitate to recommend Jennie to others looking for high quality and appropriate care for relatives with dementia.

Neil Cooper

Clients Family

The interventions that Justine and Jennie carried out with my mother in law, made a huge difference to her wellbeing.

The advice we received on such issues as Power of Attorney and the understanding that was created in the area of cognitive decline, was hugely supportive to our family.

We are extremely happy for them to continue with the excellent work they have initiated

Paul Campion

Son of Client

My father had been diagnosed with dementia by our family doctor, but as a family, we were not happy that any future plans had not been put in place to help him during his cognitive decline.

We heard of MAE Interventions through a referral from a friend and contacted them, to see if they could talk to us about his condition.

The assessment that MAE carried out on my father was very comprehensive and covered issues of his condition, that were never addressed before.The in depth analysis of what was going to happen in the future, covered off both my father and also, how it would affect the rest of the family.

We now have a better understanding of his condition and the interventions MAE have carried out, have put us all more at ease with what lies ahead for the future.

Rosemary daughter of client

My mother was diagnosed with dementia in July 2016.  Although she lives in a housing scheme which provides a variety of social activities on a regular basis, and which she is very happy to join in, she also loves to go out and visit places as often as she can. I take her out whenever possible, but am not always free to do so.  We already knew Paul Wright from the work he did at the scheme and he was familiar with Mum’s needs, so when he joined Mae Interventions it seemed a natural progression to ask if he would provide support for Mum.  She liked him very much and felt at ease with him. I had always found Paul to be very kind, caring, empathic and helpful, with a sound understanding of the needs of people suffering from dementia.

For the past 3 months, Paul has taken Mum out for 2 hours on a weekly basis, sometimes extra if I am away. They visit gardens, parks, garden centres, shops, cafes, sometimes they go for a pub lunch. Mum loves these visits, enjoys Paul’s company and I feel they benefit her such a lot, both physically and mentally. I’m sure she walks further with Paul than at any other time and she is happy to do so.

I have also really appreciated the support. Knowing that Mum is being taken out on a particular day, doing something she enjoys means that I can have time off without worrying about her and that is a huge help. Paul gives written feedback about where he has taken Mum and her reaction to the visits. I feel that if I have any concerns he is there to give support and advice and I would not hesitate to recommend this service.

Case Study 1

Mr J

Mr J moved into his house six years ago, after a few years, his neighbours started to be concerned about his poor memory.

A referral was sent to MAE intervention services via a neighbour.

On the first assessment, we recognised that Mr J had problems with his hearing, so we suggested that we could escort Mr J. to the hearing clinic, as he had never been to the clinic before.

We asked for a longer appointment due to the possibility of Mr J suffering from memory problems.

Mr J agreed to this, so we arranged a suitable date, as his daughter could not go to the appointment as she was picking her grand daughter up from school.

We went to the clinic and found that Mr J had a hearing impairment in his left ear; it was explained to him that he would need a hearing aid for his left ear and we would have to go back to the clinic to collect the aid.

We rang his daughter with Mr J’s agreement and she told us that if this arrangement was convenient with her father, she would rather us support her Dad with these appointments.

She informed us that she would rather concentrate on having quality time with her Dad, doing nice things together, like the gardening (that they both had enjoyed doing since she was young) and he enjoyed this very much.

Mr J collected his hearing aid and could hear more and understood what people were saying.

After this appointment, he had another memory test and he scored higher in the assessment due to him being able to hear much better than previously.

Mr J felt more confident with other people and enjoyed socialising again, due to him being able to engage in conversation with people much more than before.

Case Study 2

Mrs B

Mrs B was assessed before moving into her new home.

As part of the assessment memory questions were used and the G.P was informed of the results. The surgery then worked with us to see if Mrs B had any issues with her memory.

We explained to Mrs B, that we would support her with her concerns over her memory and if she liked, we would offer interventions to support her with her move, and any other concerns prior to the move.

Through the assessment Mrs B gave us her work history and told us she worked as a researcher; was methodical in her thinking and liked ‘to do’ lists and know where everything was.

We suggested Mrs B had small, discreet labels in the outer or interior of all her cupboards and drawers.

Mrs B. chose the outer to put the labels on and we encouraged her to hand write all the labels in her own hand writing, so she was able to recognise her own hand writing and have ownership of the labels.

She enjoyed doing this and was comfortable with the labelling.

Her family subsequently raised concerns that maybe their mother was not taking her medication on time and we spoke to Mrs B regarding this issue.

She wanted us to devise a sheet, so that she could tick off her own medication and take ownership of her dosage.

The family thought this was a good idea and checked this intervention on a monthly basis; this continued with the family overseeing Mrs B for over nineteen months.

Mrs B was diagnosed with Alzheimer’s dementia after five months of moving to her new home and the interventions we put in place, prior to, and just after the move, lasted for over nineteen months.

We also made more adhoc interventions and another thorough assessment.

Mrs B remains independent and now has only two calls a day for fifteen minutes, to support her, by prompting her meds.

Mrs B supports the local community by putting labels on letters for a business as a volunteer and gets self-satisfaction through a worthwhile contribution to the community.